As a Master Locksmith Association (MLA) approved locksmith in Orpington, it frustrates me when another trusting customer is scammed by a rogue or poorly trained locksmith. The recent BBC investigation into ‘bait and switch’ rogue locksmiths made it clear just how widespread the problem is across the UK.
Their report showed that rogue locksmiths often step in when people are already under pressure, such as when they’re locked out or worried about security. Instead of offering the help they promised, they ramp up the price, push unnecessary work and often leave behind damaged doors or locks. The worst part is that most customers have no real way to challenge the bill or get their money back once the job is done.
How the ‘bait and switch’ scam works
The BBC investigation explained that the locksmith scam starts with advertisements with very low call out prices. These tempting quotes e.g. £49, £59, £69, are designed to hook customers quickly. Unfortunately, once the locksmith arrives, the story quickly changes. Suddenly, the job is ‘more complex than expected,’ ‘requires specialist tools,’ or ‘needs a full lock replacement.’ One BBC investigation filmed a locksmith attempting to charge nearly ten times the original £40 quote, by piling on hidden fees and unnecessary work.
Other common tactics used by rogue locksmiths to hook customers
- They pay to sit at the top of search results (sponsored ads)
- Use generic company names
- Have multiple websites, to appear established
These rogue locksmiths usually rely on pressure tactics, confusion and the fact that most people don’t know how to verify whether a locksmith is actually legitimate.
Why choosing an MLA locksmith makes a BIG difference
This is exactly why the Master Locksmiths Association exists. As an MLA approved locksmith at KLS Locks, I’ve gone through strict vetting, background checks and regular inspections to ensure my work meets professional standards. MLA approval isn’t something you can buy, it has to be earned and maintained.
When you choose an MLA locksmith, you’re choosing someone who is:
- Properly trained and qualified
- Security checked and vetted
- Regularly inspected for quality and professionalism
- Accountable to a recognised governing body
These safeguards create a level of accountability that rogue operators simply cannot match. An MLA locksmith can’t hide behind vague pricing, fake addresses, or disposable phone numbers. They are traceable, trained and held to standards that protect customers. It gives you a clear, reliable way to confirm that the person you’re calling is genuine, skilled and trustworthy.
How can I check if a locksmith is actually MLA approved?
- You can visit the MLA directory and search on town, postcode or company name
- Ask the locksmith for proof – ID or listing on MLA directory
The BBC’s investigation shows just how easily people can fall into a ‘bait and switch’ trap. Checking for MLA approval is a simple step that can prevent the stress, cost and damage these rogue locksmiths often cause.
KLS Locks is a MLA approved locksmith in Orpington. If you are looking for a highly skilled, experienced locksmith you can trust, please do not hesitate to get in touch.
